jili2 Privacy Policy

1. Introduction

jili2 ("jili2," "we," "us," or "our") operates the online gaming platform accessible at jili2.one (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use our Platform.

This Privacy Policy ("Policy") describes how jili2 collects, uses, discloses, stores, and protects your personal information in connection with your use of the Platform. It also explains your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and how you may exercise those rights.

This Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and your general browsing of jili2.one.

2. Personal Data We Collect

jili2 collects personal data that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Philippine mobile number and email address
• Username and encrypted password
• Residential address (city, province, region)

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., PhilSys National ID, UMID, driver's license, passport)
• Selfie or facial verification image where required
• Proof of address documentation where requested

2.3 Financial Data

• GCash or PayMaya account reference numbers (we do not store full wallet credentials)
• Bank account details for withdrawal processing (bank name, account name, account number)
• Transaction history including deposits, withdrawals, and wager records

2.4 Gaming & Behavioral Data

• Game play history, wager amounts, win/loss records
• Session duration and frequency of play
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

2.6 Communications Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Feedback and survey responses you voluntarily provide

3. How We Use Your Personal Data

jili2 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jili2 player account, including authentication and account security.
• Identity Verification: To verify your age (21+) and identity in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the core features of the jili2 Platform.
• Transaction Processing: To process financial transactions in Philippine Peso (PHP) via approved payment methods including GCash, PayMaya, and local bank transfers.
• Regulatory Compliance: To comply with our obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and applicable PAGCOR regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits and self-exclusion, in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the jili2 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, jili2 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and to provide the services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for jili2's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

jili2 does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers who assist us in operating the Platform, including payment processors, identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
• Regulatory Authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or in response to a valid legal order.
• Game Providers: Certain game data may be shared with our licensed game software providers for the purpose of game operation, fairness auditing, and technical support. Game providers are not permitted to use this data for their own marketing purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jili2's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• Legal Protection: We may disclose personal data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of jili2, our players, or the public.

6. Data Retention

jili2 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account plus five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification, as required by AMLA regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for two (2) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

7. Cookies & Tracking Technologies

jili2 uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game preferences, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili2 Platform.

8. Data Security

jili2 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and jili2 servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive data, including passwords and financial information, is stored using strong encryption algorithms. Passwords are hashed and salted and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized jili2 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular Security Audits: jili2 conducts regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach, jili2 will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act.

While jili2 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili2:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data jili2 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations under AMLA and other applicable regulations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our data protection team at the email address provided in Section 14 of this Policy. We will respond to all verified requests within fifteen (15) business days, as required by the DPA.

10. Children's Privacy

The jili2 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. jili2 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and take appropriate action in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has provided personal data to jili2, please contact us immediately at the email address in Section 14 so we can take prompt corrective action.

11. International Data Transfers

jili2 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or game software vendors), jili2 ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under the Philippine DPA.
• Transfer only to jurisdictions or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.

jili2 does not transfer personal data internationally for marketing, advertising, or data brokerage purposes.

12. Third-Party Links

The jili2 Platform may contain links to third-party websites or services for informational purposes. jili2 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

This Policy applies solely to personal data collected by jili2 through the jili2.one Platform and does not extend to any third-party platforms or services.

13. Changes to This Privacy Policy

jili2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the jili2 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how jili2 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jili2, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the jili2 Platform
• Response Time: We aim to respond to all privacy-related inquiries within two (2) business days and to formal data rights requests within fifteen (15) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.